Service Terms and Conditions

Active as of January 1, 2024 | Last Updated: December 2024

 

Welcome to Small Business Mentorship! We’re dedicated to empowering entrepreneurs and small business owners through education, community engagement, and innovative software solutions. 

 

Please read our Terms of Service (“ToS”) carefully before using our services operated by Small Business Mentorship (“us”, “we”, or “our”). By accessing or using the Service, you agree to be bound by these Terms, which apply to all visitors, users, and others who access or use the Service.

1. Acceptance of Terms

By accessing or using our service, you confirm your acceptance of these Terms and agree to be bound by them. If you disagree with any part of the terms, you may not access the service.

2. Use of Service

Small Business Mentorship provides a comprehensive platform combining educational resources, community forums, and business management software. The service is provided on an “AS IS” basis and is subject to change or discontinuation at any time without notice.

3. Accounts

You must provide accurate, complete information when creating an account and keep this information up to date. You are responsible for all activities conducted under your account and for keeping your password secure.

4. Intellectual Property

All service content, features, and functionality, excluding user-generated content, are owned by Small Business Mentorship and protected by copyright, trademark, and other laws. You may not reproduce, distribute, modify, or use our content without express permission.

5. User-Generated Content and Data Rights

You retain all rights to content you submit, post, or display on or through the service, including data about your clients. You grant Small Business Mentorship a non-exclusive, royalty-free license to use such content as part of our service operations. You may export your data at any time in accordance with our data portability policy.

6. Prohibited Uses

You agree not to use the service for any unlawful purpose, in a way that infringes on others’ rights, or in a manner that disrupts or damages the service or user experience.

7. Termination

We reserve the right to terminate or suspend your account and access to the service for any reason, including breach of these Terms, without prior notice or liability.

8. Disclaimers and Limitations of Liability

Small Business Mentorship, its affiliates, and its service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, any content obtained from the service, or unauthorized access to your data.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Small Business Mentorship operates, without regard to conflict of law principles.


Refund Policy
If not completely satisfied with your purchase, we offer a full refund within 7 days of purchase.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the service after any changes indicates your acceptance of the new Terms.

11. Contact Us

For questions about these Terms, please contact us at

[email protected]

.

12. SMS

By opting into our SMS service, you agree to receive periodic messages that include exclusive offers, updates, and information directly related to Small Business Mentorship’s services and products.

Opting Out:

You can opt out of our SMS service at any time by texting “STOP” to our messages. Upon receipt of your request, we will send a final SMS to confirm that you have been unsubscribed and will no longer receive messages from us. If you wish to rejoin, please sign up as you initially did, and we will gladly resume communications.

Assistance:

For any issues or if you require assistance, please contact Small Business Mentorship’s customer support directly at [email protected]. We’re here to help!

Message and Data Rates:

Please note that message and data rates may apply for any messages sent to you from us and messages sent to us from you. The frequency of messages varies. For any concerns about your text or data plan, please contact your wireless provider.

Privacy Policy:

Small Business Mentorship is committed to protecting your privacy. We will not share your mobile information with third parties for marketing purposes. Information may be shared with our subcontractors who assist in providing support services, but your consent and opt-in data for text messaging will not be shared externally. For more detailed information, please visit our privacy policy at www.madehq.co/privacy

Industry Compliance and Standards:

Small Business Mentorship adheres to carrier compliance, industry standards, and applicable laws to ensure our short code campaign is aligned with best practices.

Our mobile terms of service include:

•Clear opt-out instructions.

•Disclosure of message frequency.

•Detailed program description.

•Customer support contact details.

For more information on industry standards, please refer to the CTIA’s Short Code Monitoring Handbook.

Severe Fines for Non-Compliance:

As per T-Mobile’s recent announcement, severe fines will be imposed for messages containing prohibited content, effective February 15, 2024.

Fines are categorized as follows:

Tier 1 ($2,000): Phishing, smishing, and social engineering.

Tier 2 ($1,000): Illegal content (must be legal federally and in all 50 states).

Tier 3 ($500): Violations including but not limited to SHAFT (sex, hate, alcohol, firearms, tobacco) that do not comply with federal and state law.

Small Business Mentorship will bear responsibility for these fines should any violations occur within our messaging campaigns.

Modifications to Terms:

Small Business Mentorship reserves the right to modify these terms and conditions at any time. Your continued participation in our SMS service constitutes acceptance of these changes.

Thank you for choosing Small Business Mentorship. We look forward to keeping you informed and engaged!